COVID-19 Community Services

This page contains information about community services and resources in Waterloo Region that have emerged or been adapted due to the COVID-19 pandemic.

Visit the Community Support Control Group’s webpage where essential and emergency supports are listed.

If your organization has a new service or has changed programming to best fit the community during the COVID-19 pandemic, we can add your service to our webpage and spread the message through our newsletter and other channels of communication. Please communicate with us by sending an email to wellbeingwr@regionofwaterloo.ca. This email is monitored regularly.

Resources for coping with anxiety or stress

Wellbeing Waterloo Region has a page that lists some community Resources for Coping with Anxiety and Stress for anyone who is in need of some support, or just a friendly check-in.

Find programs and services in your community

211 Ontario is a helpline and website that provides information on and referrals to community, social, health related and government services.
Call 2-1-1 to speak to a Community Navigator who can put you in touch with the services you need. Calls during business hours are answered by local Community Navigators.The website provides a live chat option in addition to full listings of services.

Health Care Information

Waterloo Wellington Health Line has information about health and community services in Waterloo Wellington; health services cover a broad range of organizations and populations at every stage of life.

Information for children, youth and their caregivers

Family Compass Waterloo Region is your first step to finding community-based services and supports for parents, youth and children in Waterloo Region. See this calendar of events for things to do and to help you stay connected.

See this calendar of events for things to do and to help you stay connected.

Information for First Nations, Métis and Inuit people

Wellbeing Waterloo Region has information and resources for First Nations, Métis and Inuit peoples.

Information for immigrants and refugees

The Immigration Partnership of Waterloo Region has information and resources for immigrants, immigrant-serving organizations, and others in Waterloo Region.

See this calendar of events for things to do and to help you stay connected.

Information for the LGBTQ2S+ Community

SPECTRUM – Waterloo Region’s Rainbow Community Space has information and resources for the LGBTQ2S+ community.

See this calendar of events for things to do and help you stay connected (use the Out in Waterloo filter)

Information for People with Disabilities

KW Access Ability has information and resources for people with disabilities.

See this calendar of events for things to do and help you stay connected.

Spiritual Supports

Connect to a list of religious and spiritual wellbeing resources in Waterloo Region.

Things to do to help you stay connected

The City of Cambridge is offering #RecfromHome for internet-based activities, and for older adults, WOW Social, an extension of the Without Walls (WOW) telephone service. No computer or internet needed! Register here or by calling Service Cambridge at 519-623-1340.

Waterloo at Home – Stay active, connected and creative at home. These activities are open to open to anyone – you don’t have to be a resident of Waterloo to participate.

Active At Home – City of Kitchener is committed to keeping residents connected and active with free activities, events and resources. Welcome to Active At Home.

Additional Resources

Ontario Network of Sexual Assault/Domestic Violence Treatment Centres navigation line is a a 24/7 nurse-staffed telephone navigation line to assist service providers and victims/survivors of sexual assault and intimate partner violence during COVID-19.

For regular service, please contact your local program per your usual protocol. If you have any challenges accessing service through the normal processes, call: 1-855-NAV-SADV (1-855-628-7238).

Food security resources are available. Click here for an informational poster from the Waterloo Region Foodbank.

Language resources for COVID-19 information

There are COVID-19 information resources in a variety of languages available.

The Waterloo Region Immigration Partnership’s COVID-19 page has information for immigrants and refugees in Waterloo Region during the pandemic. Under “Multilingual and Other Resources for Immigrants and COVID-19” they have information and resources that are translated into a wide variety of languages.

The COVID-19 Health Literacy Project has developed information sheets in 35 languages.

Pronunciator is a language learning app that has developed a course meant to assist both the general public and healthcare providers when communicating across multiple languages about COVID-19.

Plain language resources

Some of the messaging around COVID-19 is academic and less accessible for people with developmental disabilities or literacy challenges. There are some information resources that provide basic information about COVID-19 in plain language below.

Plain Language Information on COVID-19

A booklet about the COVID-19 that is written in plain language. It was created by and for people with developmental disabilities. It focuses on “need to know” information.

Plain Language Tips for Working with Support Staff

People with intellectual and developmental disabilities wrote these tips for their support workers. COVID-19 is changing our lives in many ways for a while. These tips can help you deal with the changes.

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